Returns & Refunds policy

Company Policy & Returns

ShopToasTea will accept exchanges/returns within 14 days of delivery if the items meet our return guidelines. If any items do not meet the below guidelines, the returned merchandise items will not be accepted for a return and or store credit.

Management will inspect and approve all returned items when received. After approval, exchange/return will be processed. Shipping costs are non-refundable.

Return Guidelines

• Merchandise must be returned in its original “unused” condition.

• Any merchandise that have been altered, manipulated, used, stretched, or changed/modified will be subjected to an automatic denial for approval for exchange/return.

• All online items must be returned within the 14 day return window from the date received.

Instructions for returns

• You must first send us an email about the items you would like to exchange/return.

• All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our studio) unless:

  • Customer is missing item/s or order/s

  • Customer received wrong item/s or variant (e.g. color, size, etc.)

  • Customer did not order the item/s or order/s

  • Customer received duplicate item/s or order/s

• Our returns department strives to process all returns within 48-72 hours.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail toasteaentertainment@gmail.com